Powerbeats Pro 2 Support

Powerbeats Pro 2
Support

Powerbeats Pro 2 Support

Powerbeats Pro 2 hero image

Great Sound Starts with Proper Fit

Learn how to properly fit the earhooks and select from 5 ear tip sizes to achieve an optimal acoustic seal for maximum comfort and an immersive listening experience.

Great Sound Starts with Proper Fit

Learn how to properly fit the earhooks and select from 5 ear tip sizes to achieve an optimal acoustic seal for maximum comfort and an immersive listening experience.

Great Sound Starts with Proper Fit

Learn how to properly fit the earhooks and select from 5 ear tip sizes to achieve an optimal acoustic seal for maximum comfort and an immersive listening experience.

Animation showing how to place Powerbeats Pro 2 in ear for a proper fit

Frequently Asked Questions

Powerbeats Pro 2 are ready to pair right out of the box. On iPhone running the latest iOS, simply open the lid with earbuds seated in the case, hold near your unlocked phone, and follow the on-screen instructions.

Powerbeats Pro 2 are ready to pair right out of the box. On iPhone running the latest iOS, simply open the lid with earbuds seated in the case, hold near your unlocked phone, and follow the on-screen instructions.

Powerbeats Pro 2 are ready to pair right out of the box. On iPhone running the latest iOS, simply open the lid with earbuds seated in the case, hold near your unlocked phone, and follow the on-screen instructions.

With the Beats app running, simply open the lid of with your earbuds seated in the case, hold near your unlocked phone, and follow the on-screen instructions. You can also pair your product in the standard Bluetooth® menu. To download the Beats app, visit Google Play or download directly from beatsbydre.com/ca/mobile-apps.

With the Beats app running, simply open the lid of with your earbuds seated in the case, hold near your unlocked phone, and follow the on-screen instructions. You can also pair your product in the standard Bluetooth® menu. To download the Beats app, visit Google Play or download directly from beatsbydre.com/ca/mobile-apps.

With the Beats app running, simply open the lid of with your earbuds seated in the case, hold near your unlocked phone, and follow the on-screen instructions. You can also pair your product in the standard Bluetooth® menu. To download the Beats app, visit Google Play or download directly from beatsbydre.com/ca/mobile-apps.

Finding the right fit is crucial to achieve optimal comfort, sound quality, and heart rate accuracy. Powerbeats Pro 2 feature a redesigned secure-fit earhook made with a nickel-titanium alloy, allowing for ultimate comfort and flexibility. And we offer five sizes of ear tips to ensure a comfortable and secure fit with a proper acoustic seal for everyone: extra-small, small, medium (pre-installed on earbuds out of the box), large, and extra-large.

To put on Powerbeats Pro 2, first tuck the earhook behind your ear, then insert the earbud. If necessary, rotate it back slightly to ensure a stable fit with optimal comfort.

Finding the right fit is crucial to achieve optimal comfort, sound quality, and heart rate accuracy. Powerbeats Pro 2 feature a redesigned secure-fit earhook made with a nickel-titanium alloy, allowing for ultimate comfort and flexibility. And we offer five sizes of ear tips to ensure a comfortable and secure fit with a proper acoustic seal for everyone: extra-small, small, medium (pre-installed on earbuds out of the box), large, and extra-large.

To put on Powerbeats Pro 2, first tuck the earhook behind your ear, then insert the earbud. If necessary, rotate it back slightly to ensure a stable fit with optimal comfort.

Finding the right fit is crucial to achieve optimal comfort, sound quality, and heart rate accuracy. Powerbeats Pro 2 feature a redesigned secure-fit earhook made with a nickel-titanium alloy, allowing for ultimate comfort and flexibility. And we offer five sizes of ear tips to ensure a comfortable and secure fit with a proper acoustic seal for everyone: extra-small, small, medium (pre-installed on earbuds out of the box), large, and extra-large.

To put on Powerbeats Pro 2, first tuck the earhook behind your ear, then insert the earbud. If necessary, rotate it back slightly to ensure a stable fit with optimal comfort.

Yes. You can configure the press-and-hold function of the “b” button on one or both of your earbuds to either toggle listening modes (Active Noise Cancelling (ANC) and Transparency mode) or to activate your voice assistant. To do this in iOS, go to Settings, then tap on the product name. Next, select the “Press and hold” menu to choose your preferred function for each earbud. For Android, download the Beats app from Google Play or directly from beatsbydre.com/ca/mobile-apps. Once your product is paired in the app, select “Press and hold” in the product page to choose your preferred function for each earbud.

Yes. You can configure the press-and-hold function of the “b” button on one or both of your earbuds to either toggle listening modes (Active Noise Cancelling (ANC) and Transparency mode) or to activate your voice assistant. To do this in iOS, go to Settings, then tap on the product name. Next, select the “Press and hold” menu to choose your preferred function for each earbud. For Android, download the Beats app from Google Play or directly from beatsbydre.com/ca/mobile-apps. Once your product is paired in the app, select “Press and hold” in the product page to choose your preferred function for each earbud.

Yes. You can configure the press-and-hold function of the “b” button on one or both of your earbuds to either toggle listening modes (Active Noise Cancelling (ANC) and Transparency mode) or to activate your voice assistant. To do this in iOS, go to Settings, then tap on the product name. Next, select the “Press and hold” menu to choose your preferred function for each earbud. For Android, download the Beats app from Google Play or directly from beatsbydre.com/ca/mobile-apps. Once your product is paired in the app, select “Press and hold” in the product page to choose your preferred function for each earbud.

Press and hold the “b” button to toggle between Active Noise Cancelling (ANC) and Transparency mode. You can also control listening modes, and customize your “b” button functionality within iOS or the Beats app for Android.

Press and hold the “b” button to toggle between Active Noise Cancelling (ANC) and Transparency mode. You can also control listening modes, and customize your “b” button functionality within iOS or the Beats app for Android.

Press and hold the “b” button to toggle between Active Noise Cancelling (ANC) and Transparency mode. You can also control listening modes, and customize your “b” button functionality within iOS or the Beats app for Android.

Powerbeats Pro 2 can provide up to 45 hours of listening time in Adaptive EQ mode — up to 10 hours of earbud usage, plus 35 additional hours of power from the charging case. With ANC and Transparency mode turned on, Powerbeats Pro 2 has up to 36 hours of listening time — 8 hours of earbud usage, plus an additional 28 hours of power from the charging case. With Fast Fuel, a quick 5-minute charge gives up to 1.5 hours of playback in Adaptive EQ mode.

Powerbeats Pro 2 can provide up to 45 hours of listening time in Adaptive EQ mode — up to 10 hours of earbud usage, plus 35 additional hours of power from the charging case. With ANC and Transparency mode turned on, Powerbeats Pro 2 has up to 36 hours of listening time — 8 hours of earbud usage, plus an additional 28 hours of power from the charging case. With Fast Fuel, a quick 5-minute charge gives up to 1.5 hours of playback in Adaptive EQ mode.

Powerbeats Pro 2 can provide up to 45 hours of listening time in Adaptive EQ mode — up to 10 hours of earbud usage, plus 35 additional hours of power from the charging case. With ANC and Transparency mode turned on, Powerbeats Pro 2 has up to 36 hours of listening time — 8 hours of earbud usage, plus an additional 28 hours of power from the charging case. With Fast Fuel, a quick 5-minute charge gives up to 1.5 hours of playback in Adaptive EQ mode.

Powerbeats Pro 2 are rated IPX4, which means they are resistant to sweat and water splashing from any direction. The charging case is not sweat- or water-resistant.

Powerbeats Pro 2 are rated IPX4, which means they are resistant to sweat and water splashing from any direction. The charging case is not sweat- or water-resistant.

Powerbeats Pro 2 are rated IPX4, which means they are resistant to sweat and water splashing from any direction. The charging case is not sweat- or water-resistant.

Please see here for instructions on how to use the heart rate monitoring feature on your Powerbeats Pro 2.

Please see here for instructions on how to use the heart rate monitoring feature on your Powerbeats Pro 2.

Please see here for instructions on how to use the heart rate monitoring feature on your Powerbeats Pro 2.

You can use Find My on your iPhone, iPad, Mac, or Apple Watch to see your Beats last connected location on a map. You can also find your Beats on the web at iCloud.com/find.

On your Android device, use the Beats app for Android to locate your Powerbeats Pro 2.

You can use Find My on your iPhone, iPad, Mac, or Apple Watch to see your Beats last connected location on a map. You can also find your Beats on the web at iCloud.com/find.

On your Android device, use the Beats app for Android to locate your Powerbeats Pro 2.

You can use Find My on your iPhone, iPad, Mac, or Apple Watch to see your Beats last connected location on a map. You can also find your Beats on the web at iCloud.com/find.

On your Android device, use the Beats app for Android to locate your Powerbeats Pro 2.

Person smiling  wearing Powerbeats Pro 2

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AppleCare+ for Headphones

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AppleCare+ for Headphones

Enjoy peace of mind when you buy AppleCare+ for Headphones.

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AppleCare+ for Headphones

Enjoy peace of mind when you buy AppleCare+ for Headphones.

Get support for your Beats

Give us a few details and we'll offer the best solution. Connect by phone, chat, email, and more.

Get support for your Beats

Give us a few details and we'll offer the best solution. Connect by phone, chat, email, and more.

Get support for your Beats

Give us a few details and we'll offer the best solution. Connect by phone, chat, email, and more.

1 Android is a trademark of Google LLC.

1 Android is a trademark of Google LLC.

1 Android is a trademark of Google LLC.